Last updated January 23, 2018
Our Commitment to Privacy
We collect information about you through our Sites in an effort to improve your MUSE VR experience and to tell you about our products, services, contests and promotions. Your trust is essential to us, and we are not in the business of selling or renting information about our customers to others. As described in this policy, we may share your information, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
What kind of personal information does MUSE VR collect?
We may collect personal information from you, such as your name, e-mail address, postal address, phone number, credit card number, gender, birthday, and personal interests, when you visit our Sites, place an order online or by phone, save your information with us online, contact us with a question or concern, participate in a contest, promotion, or survey, or communicate with us in any other way.
When you contact us at our mobile sites, we may also obtain in connection with our SMS services your mobile telephone number, your carrier’s name, the date, time and content of your messages, and similar identifying information.
We may collect your Internet Protocol (IP) address to help identify you, gather broad demographic information about users of the Sites, diagnose problems with our systems, and administer the Sites.
How does MUSE VR collect this information?
We receive and store any information from your visits to our Sites or that you give us in any other way.
As is true of most web sites, we gather and store certain information automatically, including IP addresses, browser types, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. This information does not identify individual users, and is used to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
To do this, we use ‘cookies’ or alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features that improve the performance of our Sites for you. We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on the Sites. This provider may collect anonymous information about your visits to the Sites and may also use information about your visits to this and other Web sites to refine our services. If you are concerned about cookies, the “help”, “options” or “preferences” functions on most browsers will allow you to limit or disable cookies altogether. However, cookies allow you to take full advantage of our interactive features, and we recommend that you leave them turned on.
We may also collect anonymous information about your interactions with us through the use of pixel tags (also called “web beacons” or “clear gifs”), which are tiny graphic images on the Sites and in our e-mails. Pixel tags are now standard in the industry and help to us analyze our customers' online behaviour and measure the effectiveness of our Sites and our advertising. A third-party service provider also helps us in our use of these tools.
To ensure we are sending our e-mails to the right address, we may receive a confirmation when you open e-mail from us if your computer supports such capabilities.
Last, to provide customer service, we might receive information about you from other sources and add it to our account information. We also sometimes receive address information from these sources to correct our records and contact you more easily.
Any personal information that we collect will be stored in secure servers hosted in the United States. We will correct such information whenever possible and delete stale information on an ongoing basis and are very happy to hear from you to ensure that our information is as complete and accurate as possible.
How does MUSE VR use your personal information?
By submitting personal information and registering on our Sites, you acknowledge and agree that your personal information may be used by MUSE VR for internal marketing analyses and to provide you with information from time to time about MUSE VR and MUSE VR promotions. We may use contact data from our surveys to send information about our company and promotional material from some of our partners or advertisers. The customer's contact information may also be used to contact the visitor when necessary and will not be shared with other affiliated companies. Demographic and profile data (such as postal code and age) is also collected at our Sites. We use this data to tailor our visitor's experience at our Sites and display the content according to their preferences. This information is shared with advertisers on an aggregate basis only.
We run contests on our Sites in which we ask visitors for contact information (like their email address), and demographic information (like their postal code or age). We may use contact data from our contests to send users information about our company, and promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary and will not be shared with other companies or affiliated companies. Only MUSE VR has access to your personal information. Users may opt-out of receiving future e-mail communications; see the choice/opt-out section below.
The information we learn from you helps us personalize and improve your experience on the Sites. Only MUSE VR has access to your personal information. Users may opt-out of receiving future e-mail communications. Please see the choice/opt-out section below.
In particular, by using the Sites, you acknowledge and agree that we may use your personal information in the following ways:
Personal contact and credit/debit card information will be used by Titan Technology Group, Ticketing Agent for MUSE VR owned and operated theatres to process and administer your MUSE VR Theatre purchases and reservations (for example, box office/ATM theatre purchases, advance tickets, and special event bookings). For some event bookings, such as birthday parties, the child's name, age and gender will be used to organize the event.
To facilitate all purchases, including credit card and debit card purchases.
To communicate with you, to send you information about our products, services, contests, and promotions, and to send offers to selected groups of customers on behalf of other businesses. When we send you offers on behalf of other businesses, we never give that business your name and address. If you do not wish to receive such offers, please let us know, and we will place you on a “do not contact” list.
To administer contests and other promotions
To help us address problems with and improve our site design, products and services
To analyze trends and statistics
To correct our records and make it easier to deliver your next communication more easily
To protect the security and integrity of the Sites and our business
To respond to your requests and to contact you if necessary
If you have questions or concerns about how we use personal information, please contact us as indicated below.
Does MUSE VR share personal information about me?
By using the Sites, you agree that we may share your personal information in the following ways:
We may share aggregate information with our licensees, however, this aggregated information does not contain personally identifiable information.
How does MUSE VR keep your information secure?
MUSE VR is always striving to ensure you a safe and convenient online experience. This goes beyond our technologies to include physical, contractual, and managerial safeguards to protect your personal information. The Sites have reasonable security measures in place to protect against the loss, misuse and interception by third parties of personal information. However, security lies in your hands as well. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. We assume no liability for interception, alteration or misuse of information transmitted over the Internet.
What is "phishing"?
"Phishing" is a scam where fraudsters pretend that they represent well-known companies to steal your personal information. If you receive an e-mail claiming to be from MUSE VR that asks you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through e-mail.
How can I access or change your use of my personal information?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please visit the Registration area of the Sites, which provides users the opportunity to opt-out of receiving email or other forms of communications from us and our trading partners. If you do not wish to receive future offers, notices or other mailings from MUSE VR, please follow the "opt-out"/"unsubscribe" instructions located here, or the "opt-out" instructions that are generally located at the bottom of any emails from MUSE VR to you. You can also update your information, "opt-out" or "unsubscribe" at any time by writing to the MUSE VR Web Team at 832 Texas ST, Fairfield CA, USA 94533. Be sure to provide your name, email and postal address and specific information about the MUSE VR information or subscription(s) that you no longer wish to receive. Please allow a few days for MUSE VR to process your request. If you "opt-out" of receiving further promotional materials or notices, the only communications you will receive from MUSE VR will be about transactions that you initiate. By opting-out, residual information may nonetheless remain in our database and other records, which may not be permanently deleted.
How does MUSE VR protect kids' privacy?
MUSE VR is concerned about the privacy and safety of children when they use the Internet.
We will never knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. No part of the Sites is targeted to attract anyone under 13 years of age. If you are under 13, please do not attempt to register on the Sites or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to or on the Sites . In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at email@example.com.
We recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.
What about links to other web sites?
The Sites may contain links to third-party web sites. All such sites are independent from the Sites and from MUSE VR. MUSE VR has no control over and expressly disclaims any liability for such sites or their contents. Our links do not constitute an express or implied adoption or endorsement of anything contained in the other sites. Any transactions that take place between you and the third party are directly with the third party and MUSE VR shall not be held responsible for any loss or damage that you may incur as a consequence thereto. Please read the privacy policies and terms and conditions posted on these other sites before using the sites or disclosing any personal information to the sites. If you decide to access any of these sites, you do so entirely at your own risk.
How do I contact you?
Changes to this Policy
From time to time we may make changes to this policy. We will post a notice of the changes together with the updated policy on the website.
This policy was last updated on 23 January 2018.
©2018 MUSE GYM LLC. MUSE VR® is a registered trademark of MUSE GYM LLC. All rights reserved.